What is your processing time???
Our processing time is 1-3 business days.
Our processing time is 1-3 business days.
What are your delivery times?
For US orders, the delivery time is 2-7 business days. For international orders, it is 10-30 business days.
For US orders, the delivery time is 2-7 business days. For international orders, it is 10-30 business days.
What countries do you ship to?
We currently ship to Austria, Canada, France, Germany, the Netherlands, and the United Kingdom
We currently ship to Austria, Canada, France, Germany, the Netherlands, and the United Kingdom
How are shipping rates calculated?
Shipping rates for many items are weight-based, so the total cost will depend on the weight of the items in your order.
Shipping rates for many items are weight-based, so the total cost will depend on the weight of the items in your order.
Do you provide tracking for my order?
Yes, once your order has shipped, you will receive a tracking number via email.
Yes, once your order has shipped, you will receive a tracking number via email.
Can I change my shipping address after placing an order?
Please contact us as soon as possible to make changes to your shipping address. We can only adjust it before the order is processed.
Please contact us as soon as possible to make changes to your shipping address. We can only adjust it before the order is processed.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and PayPal.
We accept various payment methods, including credit cards, debit cards, and PayPal.
Do you have a physical store location?
Currently, we operate exclusively online and do not have a physical store location.
Currently, we operate exclusively online and do not have a physical store location.
How can I track my order?
You can track your order using the tracking link provided in your shipping confirmation email.
You can track your order using the tracking link provided in your shipping confirmation email.
What should I do if my order hasn’t arrived?
If your order hasn't arrived within the expected timeframe, please contact us, and we will help you investigate.
If your order hasn't arrived within the expected timeframe, please contact us, and we will help you investigate.
Can I modify my order after it has been placed?
Please contact us immediately if you need to modify your order. Changes can only be made before the order is processed.
Please contact us immediately if you need to modify your order. Changes can only be made before the order is processed.
What should I do if I received the wrong item?
If you received the wrong item, please reach out to our customer service team, and we will assist you in resolving the issue.
If you received the wrong item, please reach out to our customer service team, and we will assist you in resolving the issue.
How do I cancel my order?
To cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed.
To cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed.
